POLICIES

Return policy:

You can return the goods received without giving a reason within 14 days by returning the goods. The period begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods. You can only declare the return of goods that cannot be sent as a parcel (e.g. bulky goods) by requesting the return of the goods in text form. The timely dispatch of the goods or the return request is sufficient to meet the deadline. In any case, the return is at our expense and risk. 

return consequences

In the event of an effective return, the services received by both parties must be returned and any benefits (e.g. benefits of use) surrendered. In case of deterioration of the goods, compensation can be claimed. This does not apply if the deterioration of the goods is exclusively due to their inspection - as you would have been able to do in a retail shop. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if it were your property and refraining from anything that would impair its value.

Obligations to reimburse payments must be fulfilled within 14 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.